:root{color-scheme:light dark;--bg: #f4f1ec;--surface: rgba(255, 255, 255, .78);--ink: #171717;--muted: #706b63;--line: rgba(24, 24, 24, .12);--accent: #0f766e;--accent-soft: rgba(15, 118, 110, .12);--accent-ink: #ffffff;--danger: #a33b2d;--modal-bg: #fbfaf7;--modal-scrim: rgba(18, 18, 18, .34);color:var(--ink);background:var(--bg);font-family:-apple-system,BlinkMacSystemFont,SF Pro Text,Segoe UI,sans-serif;font-synthesis:none}@media(prefers-color-scheme:dark){:root{--bg: #121212;--surface: rgba(36, 36, 36, .82);--ink: #f5f1ea;--muted: #aaa49a;--line: rgba(255, 255, 255, .14);--accent: #64c7b9;--accent-soft: rgba(100, 199, 185, .16);--accent-ink: #09241f;--danger: #ef8e7d;--modal-bg: #242424;--modal-scrim: rgba(0, 0, 0, .46)}}*{box-sizing:border-box}html{min-height:100%;background:var(--bg)}body{margin:0;overflow-x:hidden;min-width:320px;min-height:100dvh;color:var(--ink);background:radial-gradient(circle at 12% 0,rgba(15,118,110,.2),transparent 28rem),linear-gradient(180deg,var(--bg),color-mix(in srgb,var(--bg),#fff 10%))}#root{min-height:100dvh;background:transparent}button,input,select,textarea{font:inherit}button{cursor:pointer;white-space:nowrap}button:disabled,input:disabled,select:disabled,textarea:disabled{cursor:not-allowed;opacity:.58}.app-shell{display:grid;grid-template-columns:260px minmax(0,1fr);min-height:100dvh}.sidebar{display:flex;flex-direction:column;justify-content:space-between;position:sticky;top:0;height:100vh;padding:22px 16px;border-right:1px solid var(--line);background:color-mix(in srgb,var(--surface),var(--bg) 18%)}.brand-row{display:flex;align-items:center;gap:10px;font-weight:800}.brand-mark{display:grid;place-items:center;width:42px;height:42px;border-radius:8px;color:var(--accent-ink);background:var(--accent);font-weight:900;box-shadow:0 10px 24px #00000024}.brand-mark.small{width:42px;height:42px;border-radius:8px;font-size:13px}nav{display:grid;gap:8px;margin-top:28px}nav button,.ghost{min-height:38px;border:1px solid var(--line);border-radius:8px;padding:8px 12px;color:var(--ink);background:transparent;text-align:left}nav button.active{color:var(--accent-ink);border-color:transparent;background:var(--accent);font-weight:750}.user-box{display:grid;gap:6px;color:var(--muted);font-size:14px}.content{padding:28px;min-width:0}.workspace{display:grid;grid-template-columns:minmax(300px,420px) minmax(0,1fr);gap:18px;min-height:calc(100vh - 56px)}.panel,.login-card,.modal-card{border:1px solid var(--line);border-radius:8px;background:var(--surface);box-shadow:none}.panel{padding:22px}.panel-head,.detail-head,.reply-actions{display:flex;align-items:center;justify-content:space-between;gap:14px}.modal-head,.modal-actions{display:flex;align-items:center;justify-content:space-between;gap:12px}.modal-actions{justify-content:flex-end}.modal-actions button{min-width:132px}.icon-button{display:grid;place-items:center;width:38px;min-width:38px;height:38px;padding:0;border:1px solid var(--line);border-radius:8px;background:transparent;color:var(--ink);font-weight:800;line-height:1}.eyebrow{margin:0 0 4px;color:var(--accent);font-size:13px;font-weight:800;letter-spacing:.02em}h1,h2{margin:0;letter-spacing:0}h1{font-size:34px}h2{font-size:18px}.muted,.empty,.loading{color:var(--muted)}.list-panel{overflow:hidden}.ticket-list{display:grid;gap:10px;margin-top:16px;max-height:calc(100vh - 190px);overflow:auto}.ticket-row{display:grid;grid-template-columns:10px 1fr;gap:12px;align-items:start;width:100%;border:1px solid transparent;border-radius:8px;padding:14px;background:color-mix(in srgb,var(--surface),transparent 18%);text-align:left;color:var(--ink)}.ticket-row.active{border-color:color-mix(in srgb,var(--accent),transparent 60%);background:var(--accent-soft)}.ticket-row small{display:block;margin-top:4px;color:var(--muted)}.status-dot{width:10px;height:10px;margin-top:5px;border-radius:99px;background:#8a9188}.status-dot.open{background:#087f73}.status-dot.in_progress{background:#4666d8}.status-dot.waiting_user{background:#c66d1f}.status-dot.resolved{background:#4b8a37}.status-dot.closed{background:#8a9188}.detail-panel{display:grid;grid-template-rows:auto minmax(0,1fr) auto;min-height:calc(100vh - 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24px)}}@media(max-width:480px){.content{padding:12px}.sidebar{padding-inline:12px}.panel{padding:14px}.ticket-row{padding:12px}.detail-head{flex-direction:column}.detail-actions{width:100%}.modal-card{padding:18px}}